FREE 90 DAY RETURNS ON ALL ORDERS
Free Tracked UK Delivery Over £30
Same Day Dispatch Until 4pm
Free 90 Day Returns on all UK Orders

RETURNS & EXCHANGES


We offer free returns and exchanges on all UK orders. FREE RETURNS PERIOD NOW EXTENDED TO 90 DAYS

Products can be returned within 90 days of delivery and must be in the original condition as they were delivered with all labels and product packaging intact, attached and returned.

If boxed, footwear must be returned in its original box, enclosed inside a mailing bag or box. Please do not affix any labels directly to the shoebox.

HOW TO RETURN YOUR ORDER

1. Complete the returns form included with your order.

2. Securely package your parcel up with the returns form enclosed.

3. Visit our Royal Mail returns portal by clicking here to create your free label and attach this to the outside of your parcel.

4. Drop the parcel off at your local post office and remember to look after your proof of postage.

If you do not have a printer, you will be a sent a barcode by e-mail after visiting the returns portal in step 3 and completing the form. 

You can then take the barcode on a smartphone or tablet to your local post office or delivery office where they will be able to print the label for you free of charge.

If you would prefer to return your order without using our free returns service, please send any returns to the address below with your returns form enclosed.
Customer Returns, London House, 8 Terrace Road, Buxton, SK17 6DR, United Kingdom

TERMS AND CONDITIONS

Any returns received that are not in their original condition, missing labels or show signs of wear will not be accepted and returned to you.

  • Once we receive your return, a refund (minus any delivery upgrades) will be issued or an exchange will be dispatched free of charge.
  • For hygiene reasons and health and safety, return of underwear will not be accepted if it shows any sign of use or wear.
  • Any costs incurred returning an item to us not using our free returns service, will not be reimbursed.
  • These terms do not affect your statutory rights or apply to products that are faulty.


INTERNATIONAL RETURNS

The cost of returns outside of the UK and Channel Islands is the responsibility of the buyer unless the item is faulty whereby we will reimburse your return delivery costs upon receipt of the item if we are unable to issue a free returns label.

Please address international returns to: Potters of Buxton, London House, 8 Terrace Road, Buxton, Derbyshire, SK17 6DR, United Kingdom.

We recommend the use of tracked delivery.

REFUNDS

We aim to process all returns within 24 hours of receipt. If a refund is requested this will be issued immediately upon processing your return
but may take up to 5 working days for your bank to process. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again.

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