Returns and Exchanges

We offer easy returns and exchanges on all UK orders.

Products can be returned within 90 days of delivery and must be in the original condition as they were delivered with all labels and product packaging intact, attached and returned.

START YOUR RETURN HERE

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Footwear
If boxed, footwear must be returned in the original shoebox, returned inside a mailing bag or a seperate box. Do not affix any labels directly to the shoebox, your return will be rejected and returned to you.

Don't have a printer?
If you do not have a printer, you will also be a sent a QR code by e-mail. This can be taken on a smartphone or tablet to your local post/delivery office where they will be able to print the label for you free of charge. 

You can also arrange a free collection of your return, where a label can be provided when the item is collected.

TERMS AND CONDITIONS

Any returns that are not in their original condition, missing labels or show signs of wear will be rejected and returned to you.

  • Once we receive your return, a refund (minus any delivery upgrades) will be issued or an exchange will be dispatched free of charge.
  • For hygiene reasons and health and safety, return of underwear will not be accepted if it shows any sign of use or wear.
  • Any costs incurred returning an item to us not using our returns service, will not be reimbursed.
  • These terms do not affect your statutory rights or apply to products that are faulty.
  • We recommend the use of tracked delivery and we are not responsible for the non-arrival of returns that were sent using a returns service other than our own.

INTERNATIONAL RETURNS

The cost of returns outside of the UK and Channel Islands is the responsibility of the buyer unless the item is faulty whereby we will reimburse your return delivery costs once we receive and process your return.

Please address international returns to: Potters of Buxton, London House, 8 Terrace Road, Buxton, Derbyshire, SK17 6DR, United Kingdom.

REFUNDS

We aim to process all returns within 48 hours of receipt. If a refund is requested this will be issued immediately upon processing your return but may take up to 5 working days for your bank to process. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again.