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Free Tracked UK Delivery Over £30
Same Day Dispatch Until 4pm
Free 90 Day Returns on all UK Orders

RETURNS & EXCHANGES


We offer free returns and exchanges on all UK orders. FREE RETURNS PERIOD NOW EXTENDED TO 90 DAYS

Products can be returned within 90 days of delivery and must be in the original condition as they were delivered - all labels and product packaging must be intact and returned.

Please do not return boxes of shoes or wellies without protective packaging. Please do not apply labels directly to shoe/welly boxes.

HOW TO RETURN YOUR ORDER

1. Complete the returns form included with your order.

2. Securely package your parcel up with the returns form enclosed.

3. Visit our Royal Mail returns portal by clicking here to create your free label and attach this to the outside of your parcel.

4. Drop the parcel off at your local post office and remember to look after your proof of postage.

If you do not have a printer, you will be a sent a barcode by e-mail after visiting the returns portal in step 3 and completing the form on the returns portal.
You can then take the barcode on a smartphone or tablet to your local post office or delivery office where they will be able to print the label for you at no cost.

TERMS AND CONDITIONS

Any returns received that are not in their original condition, missing labels or show signs of wear will not be accepted and returned to you.

  • Once we receive your return, a full refund (minus any delivery upgrades) will be issued or an exchange will be dispatched free of charge.
  • Please note that hygiene reasons and health and safety, we are unable to accept the return of underwear if it has been worn, washed, is stained or show signs of use.
  • Any costs incurred returning an item to us not using our free returns service will not be reimbursed.
  • These terms do not affect your statutory rights or apply to products that are faulty.


INTERNATIONAL RETURNS

We offer free returns from Germany, France, Italy and Spain.

Please contact us to receive a free returns label or for more information.
The cost of returns from other International countries is the responsibility of the buyer unless the item is faulty whereby we will issue
a free returns label or reimburse your return delivery costs upon receipt of the item if we are unable to issue a free returns label.

Please address international returns to: Potters of Buxton, London House, 8 Terrace Road, Buxton, Derbyshire, SK17 6DR, United Kingdom.

We recommend the use of tracked delivery.

REFUNDS

We aim to process all returns within 24 hours of receipt. If a refund is requested this will be issued immediately upon processing your return
but may take up to 5 working days for your bank to process. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again.

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