What personal information do we collect?
When ordering, registering on our site or using our contact us form, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- Improve the experience that you have while on our website.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site
experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies, some features of this site will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders over the telephone by contacting customer service.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses
J.W Potter & Co also collects potentially personally-identifying information that is collected by Google Analytics. The analytics feature J.W Potter & Co has implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.
J.W Potter & Co will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Google Display Advertising features that is based on the DoubleClick cookie unless J.W Potter & Co has robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger. J.W Potter & Co also collects potentially personally-identifying information like Internet Protocol (IP) addresses. This information is only used for internal reporting and monitoring.
At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.
J.W Potter & Co uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website which may be used in reports for internal use.
How does our site handle do not track signals?
We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
You have a right to access the personal data that we hold on you under the Data Protection Act 1998. You must make your request in writing, explaining clearly the information that you wish to be supplied.
If you require further information or would like to access or change the personal information that we hold, this can be done in the following ways:
- By emailing us
- By calling us
- Or by writing to us at the address found in our terms and conditions
You can also access your personal information by logging into your account on our website.
This policy is effective from 22nd April 2015.